We endeavour to ship all orders within 5 to 14 working days maximum.
If you have made an error processing your order, please contact our customer service department who will be more than happy to assist.
If an order is needed to be cancelled.
Any orders that are to be cancelled will be subjected to a 25% cancellation fee if it is not done within 48hours of the order being placed. Refunds of cancellations will be processed within 14-21 days of notification.
If your order has been made to special or individual requirements, ie: cutting to size or fabricated to your specifications Stair Spindles Direct can not accept these returns. However, we will work with you to ensure you are fully satisfied with your purchase and if an honest mistake has been made we will endeavour to correct this with the minimum amount of hassle.
Any orders that are being returned will be subject to a 25% handling fee and customers are also liable to pay the courier costs.
If your item has been received damaged in any way this must be reported within 48 hours of receiving delivery.